Terms & Conditions

1. About Us

These Terms & Conditions govern your use of the Flint platform, website, and associated services provided by Haze Gruppen AS (Org nr. 934 646 649), trading as Flint ("we," "us," "our").

By accessing our website or purchasing a subscription or product, you agree to these terms. If you do not agree, please do not use our services.

Contact: hello@flintgo.io

2. Definitions

• "Services" means the Flint EPOS software, loyalty platform, payments processing, web sales tools, and any associated features or add-ons.
• "Subscription" means a recurring paid plan granting access to the Services.
• "Customer" / "you" means the business or individual entering into this agreement.
• "Order" means a purchase of hardware, software, or a service plan via our website or sales team.

3. Eligibility

Our Services are intended for business use. By signing up you confirm that you are:

• At least 18 years of age.
• Authorised to enter into a binding agreement on behalf of the business you represent.
• Operating a legitimate business and will use the Services only for lawful purposes.

4. Subscriptions

4.1 Plans & Billing

Subscriptions are billed on a recurring monthly or annual basis as selected at checkout. All prices are exclusive of VAT unless stated otherwise. Billing begins on the date your account is activated.

4.2 Plans

We offer subscription plans with varying features. We reserve the right to modify or discontinue any plan at any time with reasonable notice.

4.3 Price Changes

We may change subscription prices with at least 30 days' written notice. Continued use after the effective date constitutes acceptance of the new price.

4.4 Cancellation

You may cancel your subscription at any time. Access continues until the end of your current paid billing period. No refunds are issued for unused portions of a billing period unless required by applicable law.

4.5 Failed Payments

If a payment fails, we will attempt to collect payment again. If the failure persists, we reserve the right to suspend or downgrade your account until payment is made.

5. Web Sales & Orders

5.1 Order Acceptance

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order. A contract is formed only when we send an order confirmation email.

5.2 Pricing & Availability

All prices are listed in GBP (£) unless otherwise stated and are exclusive of VAT. We take reasonable care to ensure accuracy, but if a pricing error is discovered after order confirmation, we will notify you and offer the option to proceed at the correct price or cancel your order.

5.3 Delivery

Hardware orders are dispatched within the timeframe stated at checkout. Delivery times are estimates and not guaranteed. Risk in hardware passes to you upon delivery. Title passes upon receipt of full payment.

6. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law or regulation.
• Process transactions that are fraudulent, illegal, or in breach of card scheme rules.
• Transmit malware, spam, or any harmful code.
• Reverse-engineer, copy, or redistribute any part of our software.
• Attempt to gain unauthorised access to our systems or other customers' data.

We reserve the right to suspend or terminate accounts that breach this section without prior notice.

7. Intellectual Property

All content, software, branding, and materials on the Flint platform remain the exclusive property of Haze Gruppen AS or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Services during your subscription. No ownership rights are transferred to you.

8. Data & Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Service Availability

We aim to provide a reliable service but do not guarantee 100% uptime. We may perform scheduled or emergency maintenance that temporarily affects availability. We will endeavour to provide advance notice of planned downtime where possible.

10. Limitation of Liability

To the fullest extent permitted by law, Haze Gruppen AS shall not be liable for:

• Loss of profits, revenue, data, or business opportunity.
• Indirect, consequential, or special damages.
• Losses arising from third-party payment processor failures or outages.

Our total aggregate liability to you shall not exceed the total fees paid by you in the 3 months preceding the event giving rise to the claim.

11. Warranties & Disclaimers

The Services are provided "as is" and "as available." We disclaim all implied warranties to the maximum extent permitted by law. We do not warrant that the Services will be error-free or meet your specific requirements.

12. Termination

Either party may terminate the agreement by cancelling the subscription. We may also terminate or suspend your account immediately if you breach these Terms, fail to pay, or if we are required to do so by law.

Upon termination, your licence to use the Services ceases. We will retain your data for a period as described in our Privacy Policy before deletion.

13. Governing Law & Disputes

These Terms are governed by the laws of Norway. Any disputes shall be subject to the exclusive jurisdiction of the Norwegian courts, without prejudice to any mandatory consumer rights you may hold under local law.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes with at least 14 days' notice by email or in-app notification. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.