Returns & Refund Policy

1. About This Policy

This Returns & Refund Policy applies to all products and services sold by Haze Gruppen AS (Org nr. 934 646 649), trading as Flint. By purchasing from us you agree to the terms below.

For questions, contact us at: hello@flintgo.io

2. Software & Subscription Services

Our EPOS, loyalty, payments, and related software products are provided on a subscription (SaaS) basis.

• Cancellation: You may cancel your subscription at any time. Access continues until the end of your current paid billing period, after which no further charges are made.
• Refunds on subscription fees: We do not offer pro-rata refunds for unused portions of a billing period after cancellation, except where required by applicable Norwegian consumer law.
• Trials: If a trial period is offered, no charge is made during that period. You may cancel before the trial ends without being charged.
• Service failure: If our services are materially unavailable for an extended period due to issues on our end, we will assess refund or credit requests on a case-by-case basis.

3. Hardware Returns

3.1 Faulty or Damaged on Arrival

If your hardware arrives faulty, damaged, or not as described, please contact us within 14 days of receipt. We will arrange a replacement or full refund at no additional cost to you.

3.2 Change of Mind Returns

We accept change-of-mind returns on hardware within 30 days of purchase, subject to the following conditions:

• Items must be in their original, unopened, and undamaged packaging.
• All original accessories and documentation must be included.
• The item must not have been activated or enrolled in any payment terminal programme.
• A restocking fee of up to 15% may apply to cover handling and processing costs.

3.3 Hardware Rental

Hardware provided on a monthly rental basis remains the property of Haze Gruppen AS. If you cancel your rental, you are required to return the equipment in good working condition within 14 days of cancellation. Failure to return equipment or return of damaged equipment may result in a charge equal to the replacement value.

4. How to Request a Return or Refund

1. Email us at hello@flintgo.io with the subject line "Return Request".
2. Include your order ID or account email, a description of the issue, and (for hardware) photos if applicable.
3. We will respond within 2 business days with next steps.
4. Approved refunds are processed within 5–10 business days back to your original payment method.

5. Exceptions

The following are non-refundable:

• Setup, onboarding, or installation fees once the service has been delivered.
• Hardware that has been activated, used, or enrolled with a payment acquirer.
• Custom-configured or bespoke hardware orders.

6. Consumer Rights

Nothing in this policy limits your statutory rights as a consumer under Norwegian law, including the Consumer Contracts Act (Angrerettloven), which provides a 14-day right of withdrawal for purchases made remotely. If you believe these rights apply to your purchase, please contact us.

7. Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website. Material changes will be communicated via email.